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Level 1 |
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- 24/7 Access to HR Online Portal
- Self-Service Transaction Processing
- Information, Guidance and Policies
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Level 2 |
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- Phone/Email/Fax First Line Support
- Query Resolution
- Individual Transactions
- Logging, Tracking and Routing Work
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Level 3 |
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- Strategic Projects
- Complex Case Resolution
- Policy Development
- Monitoring Legislation/Regulations
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Level 4 |
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- Direct Support to Businesses
- Employment Advise and Guidance
- Management Support
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